I actually went through this exact situation a few weeks ago when my travel plans suddenly changed. I had booked an Air Canada ticket for a work trip, but then my meeting got moved online, so flying no longer made sense. At first, I thought I’d just handle everything through the website. The online portal does let you view your booking and even start the cancellation process, but in my case, it got a bit confusing with the refund versus credit options.
That’s when I decided to call customer service directly. Honestly, it was much faster and clearer. I dialed (877)-764-3622, and within a few minutes, I was speaking with an agent who walked me step-by-step through the cancellation. They explained the difference between getting a refund (depending on my fare rules) and taking travel credits for future flights. What I liked most is that the rep confirmed everything instantly, so I wasn’t left wondering if the cancellation went through.
Based on my experience, you can cancel online, but if you want peace of mind or have any questions about your fare, calling (877)-764-3622 is definitely the best way to quickly book, cancel, or even modify your Air Canada flights.
