Can I cancel a non-refundable Air Canada ticket?

[Riccibob7]

Can I cancel a non-refundable Air Canada ticket?

 

[Olivie-77]

I’ve actually been in this exact situation with Air Canada not too long ago. I had booked a non-refundable ticket for a quick business trip to Toronto, but a work project got pushed back and suddenly the flight wasn’t going to work. At first, I thought I was completely stuck because the ticket literally said “non-refundable.” But after some digging (and a couple of hours stressing), I realized it’s not totally hopeless.


Here’s what worked for me: I called (877)-764-3622 directly, which turned out to be the fastest way to talk through options. The agent explained that while my original ticket wasn’t refundable in cash, I could either get a travel credit or, in some cases, rebook with a fee. In my case, I chose the credit because I knew I’d be flying Air Canada again within the year. They processed it on the spot, and I had the e-credit in my email within 20 minutes.


So yes, you technically can’t “cancel for a refund” with non-refundable tickets, but calling is key. Online tools were confusing, but over the phone, they broke everything down step by step. Honestly, that call saved me money and a ton of frustration.

 

[Mousha]

I actually went through this exact situation a few months ago with Air Canada, so I totally get how stressful it can feel. I had booked a non-refundable ticket for a business trip, but my plans changed last minute due to an unexpected meeting shift. Initially, I thought I’d lose the entire fare, but after a bit of digging and a phone call, I learned that Air Canada does allow cancellations on non-refundable tickets — you just don’t get cash back. Instead, they issue a travel credit for future use, minus a small fee.

Here’s what I did step-by-step: I logged into my Air Canada account, went to “My Bookings”, selected my flight, and clicked “Cancel Booking.” The system showed me how much credit I’d receive. I confirmed the cancellation, and within minutes, I got an email with my travel credit details.

If you’re in a similar situation, it’s always best to call Air Canada customer service directly — they walked me through everything clearly and even double-checked my refund eligibility. It honestly saved me from losing my entire fare. So yes, you can cancel a non-refundable ticket, but expect a credit instead of a refund.